Returns and refunds

We stand behind our natural deodorant, so every jar is covered by our 30-day happiness guarantee. No awkward questions, no fine print. The guarantee is our promise on top of your legal rights, which it never limits; those are in section 4.

1. The 30-day happiness guarantee

Not right for you? Email us within 30 days of paying, and we refund the jar. That applies even if the jar has been opened and used: we would rather you try it properly than send back an untouched jar. In most cases you will not need to post anything back.

Under the guarantee we refund the full price of the jar. The delivery charge on a one-jar order (£3) is not part of the guarantee. Where the law entitles you to more, the law applies (section 4).

2. How to request a refund

• Email hello@marlcare.co.uk with your order reference (it is in your order email and in My MARL) and a short note about what didn’t work for you.
• We confirm by email once the refund is started.
• Refunds usually reach you within 5–10 working days, depending on your bank.

3. Subscriptions

• Each subscription jar is covered by the same guarantee from the day it is paid.
• A refund does not cancel your subscription. You can pause, resume or cancel any time from My MARL; cancelling takes effect at the end of the period you have paid for.

4. Your legal rights

Faulty, damaged or not as described. Under the Consumer Rights Act 2015 you are entitled to a remedy, which can be a replacement or a full refund, including the delivery charge you paid. These rights do not depend on our guarantee, its 30-day window or a photo. Email us with your order reference and tell us what is wrong; a photo helps but is not required.

Changing your mind on an online order. UK consumer law also gives you the right to cancel most online orders within 14 days of receiving them, with a refund that includes standard delivery. Email us if you want to cancel. Our guarantee goes further for opened jars.

Nothing on this page affects your statutory rights.

5. Late or missing deliveries

UK standard delivery takes 3–5 working days. If your order hasn’t arrived within 10 working days of your dispatch email, let us know and we’ll send a replacement or refund you in full, including delivery.

6. Questions

Anything unclear? We’re happy to help. Write to hello@marlcare.co.uk and a human will reply.